Our

frequently asked questions

Q

How do I book my Coach Bus?

To book your coach holiday, simply follow these step by step instructions.

Step one – Choose your departure area
These areas are shown as provinces throughout Canada. Select your province and city and then select your departure town as this will be used as a reference to help us display holidays and operators that pick-up in that area – though we cannot guarantee this.

Step two – Your search options
Choose your preferred departure month, destination and preferred coach. The departure date is mandatory but we recommend that you select at least one of the other two options as this will give you a better chance of finding the holidays that are of interest to you.

Once you’re happy with your choices, click search to continue to the next step.

Step three – Browse and book
You should now have a selection of results to choose from; however there may be times when no results can be found. This is because we are constantly updating our database and some holidays may have been removed due to cancellations or similar circumstances.

Once you have found a holiday, click on the ‘More Info’ link or select an alternative departure date from the dropdown menu to view a detailed itinerary, hotel information, links to the operator’s information and a link to the booking request form.

If you are happy that this is the holiday for you, click on the ‘Book Now’ button and a window will appear containing our booking request form.

Booking Request Form

We require that you specify the number of passengers that wish to travel and the number of rooms and room types required for these passengers, along with your full name, your town or city, your daytime telephone number and your e-mail address.

Once you have completed the form, click the ‘Book Now’ button and your details will be sent to our reservations team who will then contact you within the next 24 hours to complete your transaction.

Q

Is online booking safe?

Yes, we are proud members of Ontario Travel Association and are therefore financially secure as all of its members have to lodge bonds with them, giving you peace of mind.

Q

What happens once I’ve booked?

Upon receiving your booking request either by telephone or by our booking request form, our reservations team will check to make sure that your holiday isn’t fully booked or hasn’t been cancelled. If your holiday isn’t available, there are many other options to choose from or alternative dates of your choice

A member of the team will then call or e-mail you to proceed with your booking and you will be expected to pay a deposit or the full amount if the booking is made close to the departure date. The easiest way to pay is by credit or debit card as it’s fast and convenient.  There is no charge for payments by credit & debit cards. Payments by cash can only be made in person at our travel office in Toronto. Payments by cheque can only be made for those companies that are prepared to reserve the accommodation pending our receipt of your cheque.

When the reservation has been made, we will send you our receipt showing details of your booking and within 7 to 10 days later, you will receive a confirmation issued by our office confirming all the details of your reservation. You must check this confirmation carefully upon receipt as this forms the basis of your contract.

Q

When do I pay the balance?

Generally 2 weeks before departure or 1 week for short breaks. The date the balance is due by will usually be shown on the confirmation and can also be found on our booking conditions. If the balance is not paid by the due date, the booking is likely to be cancelled.